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Shipping & Returns

SHIPPING & DELIVERY TIMES

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SHIPPING

United States

All orders placed for delivery in the continental United States and Canada qualify for FREE SHIPPING.

Alaska, Hawaii, and US Territories

We can ship to Alaska, Hawaii, and US territories too. Additional charges apply to these shipments. We don't like to charge for shipping and never seek to profit from it. We promise to charge our net shipping cost and not a penny more. Please contact us for charges specific to your order and destination. We will do our best to get a quote to you in 1 hour or less.

International Shipments

We do offer international shipping at this time and on a limited basis. Charges for international shipments will are quoted on a per order basis. Please contact us by telephone if you wish to place an order and have it shipped to countries other than the United State or Canada. All international orders must be processed by telephone.

Expedited Shipping

We are most often able to provide expedited shipping options for our customers. Simply contact us by telephone at 1-800-950-6753 or by email at helpdesk@bavarianclockworks.com and let us know what you need. We will get an expedited shipping quote out to you right away, usually within a few minutes. We will always do our best to get your clock delivered to you how and when you want it!

DELIVERY

We insure every single shipment for your peace of mind and ours and only use reputable carriers.  All shipments are tracked for your convenience. Tracking information will be provided to you via email within 24 hours of your order being pickup by the carrier.

Under normal circumstances you should expect your clock to be delivered within 7 to 10 business days from the time you place your order. We promise to do everything within our control to get it to you sooner if possible.

  

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RETURN POLICY

We want you to be happy with your purchase. If you are not entirely satisfied, we're here to help. You may return new, unopened items within 30 days of purchase for a full refund. Products can be returned within 30 days of the original product purchase date or 14 days from the product delivery date, whichever is longer. We understand that your purchase may be a gift that will not be immediately opened. Therefore, any purchases made during the month of December will be eligible for return up to 7 days after Christmas.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Number (RMN) from us

Products must meet the guidelines above to be accepted for return.

To obtain a Return Merchandise Number (RMN) along with a return address, contact us:

Return the product in its original packing with proof of purchase and the RMA number to the address provided at the time your RMA number was issued.

Return shipping charges

We will cover return shipping costs if a return is deemed a result of our error. In all other cases it is the responsibility of the customer to bear the costs of shipping and the risk of loss of or damage to the product during shipping, both to and from Bavarian ClockWorks, its agents, or the manufacturer. Return shipping information and destination will be provided in conjunction with the issuance of a Return Merchandise Number (RMN). Shipping charges incurred in connection with the return of a product are non-refundable. We do not charge for returns beyond shipping but reserve the right to assess a restocking fee should returns become excessive.

Damaged items

If you received a damaged product, please notify us immediately for assistance. Damage claims must be made within 48 hours of the product delivery to us and the delivery carrier to be considered as valid and eligible for exchange. 

Sale items

Regular priced items may qualify for a refund. All discounted and promotional sales are final. 

Processing Time

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: